Despite research demonstrating that investing in customer service improves business outcomes, creating a truly customer-centric firm demands guts.True client centricity requires a purposeful commitment to ideals that may contradict short-term, cost-cutting strategies that are more easily linked to the bottom line.To create a customer-centric firm, you should commit to a set of principles —

According to a new survey, the average smartphone user checks their phone 63 times every day. The daily average time spent on smartphones is 171 minutes each day, with 83% checking their devices while among friends and family.That is how much we depend on our devices. As a result, having a solid mobile marketing

There is no doubt that email marketing succeeds. But how frequently have you sat down to start an email marketing project and felt completely overwhelmed?It might be tough to know where to begin, particularly when working with a fresh brand.The good news is that email marketing was never simpler, thanks to automated tools and

Incorporating social media into your firm's marketing plan is about simplifying your buyers' experience rather than selling your items and promoting your organisation.People can use the Internet to remain anonymous and undertake comprehensive research without having to speak with a salesperson or enter a store. In fact, 89% of shoppers start their buying process

Without a certain, 2023 will be a year in which we narrow our emphasis.Due to the challenges and interruptions brought on by the epidemic, geopolitical turmoil, and economic uncertainty, this year will be unlike any other.However, companies cannot wait to start preparing for 2023 as they wait to see how events turn out. If

Do you own an SMB (small to medium business)?Whatever your company's goals; you need a solid marketing plan to help you reach them. 81% of SMB owners attribute their marketing strategy for their company's performance throughout the crisis. 71% of participants believe that their marketing plan was important to their company's existence.In this article,

Your target audience is the exact set of consumers who are most likely to want your product or service, and thus the ones who should see your advertising efforts. Age, gender, wealth, location, interests, and a variety of other criteria can all influence the target audience.Your target audience may be limited or broad depending

Want to deliver effective marketing strategies and methods to your Gen Z audience? Here's why, what, and how to market to Generation Z.For the longest time, the most common question I was asked was, "How can we appeal to millennials?"The wheels are moving now, and many marketers' primary goal is to attract a new,

Selling goods via social media platforms, usually referred to as social commerce, has become a successful digital marketing tactic for ecommerce firms all over the world.Through social commerce, you may interact with your target audience on social media and persuade them to complete the transaction on their preferred applications rather than visiting your website.It's